NCFE Level 2 Certificate in Principles of Customer Service

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Wanting to pursue A role in the retail industry why not try our exciting Customer Service course starting on the 15th June. For more information call the office on 0191 2632752.

Exciting New Job Opportunities

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If you’re an experienced vocational assessor, trainer or lecturer in any of the following subject areas then we’d love to hear from you:
• Warehousing/logistics
• Port skills
• Retail
• Business administration
• Healthcare
• Functional Skills
• Horticulture
We have a number of exciting full time and part time opportunities coming up in the next few months within our vocational skills delivery team. The starting salary for our teaching team members is £22443.21 pro rata pa.

So, if you fancy a change and are interested in joining a highly motivated, dynamic, professional team then please get in touch. You can send your CV to:

or telephone us on 0191 2632752 for further information

Courses starting soon

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All of our courses are listed below.  If you require further information or would like to book a place on any of our inductions please contact us on 0191 2632752 or email

Course Location Start Date
L2 Certificate in Customer Service Knowledge Venue to be confirmed 10/11/2014
L2 Certificate in Customer Service Knowledge BFE 20/11/2014
L2 Certificate in Principles of Dementia Care BFE 18/11/2014
Check out Sector Service (non accredit) BFE 06/01/2015
Check out Sector Service (non accredit) BFE 16/02/2015
Check out Health Care (mental health) Ouseburn 09/01/2015
Check out Health Care (mental health) Ouseburn 27/02/2015

For more general information about our courses, click on the relevant subject title below.

BFE Celebration of Success Awards 26th June 2013

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On 26th June 2013 from 10am-1pm Building Futures East will be hosting their annual awards and networking event to celebrate the achievement of their learners during 2012-2013.

Following the success of last year’s event which was held at Newcastle Civic Centre’s Council Chambers and saw over 120 learners, business partners, employers, families and friends in attendance, we have again secured a top venue for our event which will be hosted this year in Northumbria University’s Grand Hall.

Invitations will be coming out to you soon – anyone is free to attend and we look forward to hosting another successful and inspiring event to really show off the talents of our learners.

We will be looking for nominations for Learner of the Year Awards and for staff awards so feel free to use the ‘contact us’ facility and let us know who you would like to nominate.

If you would like to see some of the photos and stories from last year’s event, please click on the link below: